Office Policies

To help ensure the highest quality of service and care to our patients we have several office policies that we would like you to review prior to making your appointment. If you have any questions or concerns please feel free to address them with our staff either prior to your office visit or while you are in the office for your appointment.

Arrival Times

If you are a new patient, we ask that you arrive 30 minutes prior to your scheduled appointment time so that paperwork can be completed and we can get you checked in on time. (Click here to download the forms)

“No Show” & Late Arrival Policy

Please provide us with a 24-hour advance notice for any cancellation. If you miss your appointment without providing notice, or if you arrive more than 15 minutes late, a $25 to $50 “no show” fee may be charged. We understand that sometimes you may be delayed; however, please note that late arrivals may require rescheduling.

What You Should Bring to Your Appointment

Please bring a photo ID and insurance card to your appointment. You will also need the social security number of the insured guarantor so that we can file the insurance claim. Failure to provide insurance verification will require payment for the full cost of the appointment and any procedures performed at the time of service.

Insurance & Payment

We accept most major insurance carriers; however, please contact your insurance company prior to scheduling your appointment to verify the specifics of your coverage. Also, it is important to ask your insurance carrier if any referral, pre-authorization, or pre-certification is necessary before you schedule your appointment with us.


If your insurance company does not have Dermatology Specialists/DSA/HDS listed as a covered provider, you may request that we be added to their provider list.

When you arrive at our office, we will enter your insurance information to verify coverage. If the benefits cannot be verified at that time, the full cost of the visit must be paid. Co-pays are taken at the time of service, and any outstanding balances need to be paid prior to follow-up visits unless it is a medical emergency.

The full charge of the visit is required for self-pay patients who do not have insurance or have elected to have a procedure that is not covered by insurance. This payment is due when services are rendered.

Nondiscrimination Policy

As a recipient of federal financial assistance, Dermatology Solutions Group and its affiliates do not discriminate against any person on the grounds of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services we provide or in employment. If you have questions or concerns regarding this policy, please contact Dermatology Solutions Group’s Compliance Officer at 850-252-4408 or [email protected].

Notice of Program Accessibility

Dermatology Solutions Group and its affiliates have implemented policies and procedures to ensure that all patients, including patients with impaired vision or hearing, can obtain information regarding and relating to our services as well as facilities that are accessible to and usable by disabled patients.  Please refer to our Section 504 Notice of Program Accessibility for more information.