Mississippi

This page is updated quarterly to share the top line results and quotes from our Patient Experience Surveys with visitors and patients. We believe that our commitment to providing our patients with a quality experience is best reflected through what our patients have to say about our team and their willingness to recommend us to a family member or friend.

 

 

Key Patient Experience Performance Indicators – 1st Quarter, 2018

This is how our patients rated their overall satisfaction in the following areas:

1. Percentage of patients that felt the time they spent waiting to see a provider in the office or exam room was acceptable


2. Percentage of patients that felt their provider listened carefully to and addressed all of their questions


3. Percentage of patients that felt their provider explained things in a way that was easy to understand


4. Percentage of patients that felt their provider spent enough time with them during their appointment


5. Percentage of patients that were likely to refer us to a family member or friend


What Our Patients Are Saying

“I actually chose Dr. Hansen rather blindly. VERY VERY glad I did! I felt so well-cared for.”

Peterson W.

“Love the office. Valicia is very sweet and made me instantly feel at home, Dr. Hansen is amazing and Seema is so professional, and polite.”

King

“No unnecessary waiting. My doctor and his assistants worked quite efficiently to treat my condition and address my concerns.”

Bill W.

“I get exactly what I need to help me each and every time I come. Outstanding care and great attitudes.”

Simmons D.

“In one word: Excellent. I am a health care professional myself and know what is expected. Your team is fabulous.”

Glen G.

“They always have me in and out very quickly. Courteous staff. The doctors always listen and take the time to answer all of my questions.”

William H.

 

“Very efficient and on time. I liked and appreciated the way the paperwork was sent to my house to be filled out before coming in to the office. Overall, a wonderful experience.”

Anonymous

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